You may already know what managed IT services are. A third-party IT company manages your daily technology tasks, allowing your internal team to have more time each day. However, managed IT services are not a monolith. There are several different types of managed services you can choose from.
| “IT services cover a lot of areas. So, it should be no wonder that managed IT services can mean a lot of different things.” – Jason Cary, VP of Sales at FTI Services |
Not every managed IT service provider (MSP) offers all the various types of managed services. That’s why it’s essential to understand what the differences are and which ones could be most useful to you. Otherwise, you risk choosing an IT provider that can’t adequately meet your needs.
That’s what the rest of this article is about. We will explore some of the most common types of managed IT services, how they work, and whether you should prioritize MSPs who offer them.
8 Different Types of Managed IT Services & Their Benefits
1. Remote Monitoring & Management
Remote monitoring & management (RMM) involves real-time oversight of your IT infrastructure from a central location. MSPs use specialized software to continuously monitor the health, performance, and security of your servers, networks, desktops, and mobile devices. This allows them to identify and address potential issues before they escalate.
When your MSP can catch issues early, you’ll experience less IT downtime. Less IT downtime leads to cost savings. That’s because each minute an employee loses to IT downtime costs your business $0.67 in lost wages. This proactive approach also leads to increased efficiency, as in-house teams can focus on strategic initiatives rather than constantly reacting to emergencies.
2. Managed Security Services
Some MSPs focus solely on cybersecurity. Such providers are known as managed security service providers (MSSPs). However, many MSPs will still offer managed security services as part of their overall IT service offer.
Working with an MSP who provides this service gives you advanced protection for a fraction of the cost of implementing it independently. Your provider will also stay up-to-date with evolving threats and adjust your security measures accordingly. This way, you’ll enjoy long-term protection.
3. Cloud Services
Managed cloud services enable businesses to design, deploy, and manage cloud-based solutions, including Microsoft 365, Azure, and private cloud environments. Providers handle tasks such as configuration, security, performance optimization, and backup.
These services enable businesses to leverage cloud platforms without requiring in-depth internal expertise. They also support scalability, flexibility, and predictable monthly costs.
4. Data Backup & Disaster Recovery
Managed backup services automate the regular copying of data to secure off-site and cloud-based locations. The service monitors backup success, verifies data integrity, and tests recovery processes.
Plus, these services encompass disaster recovery planning. 21% of SMBs do not have a disaster recovery plan, but the right MSP can help you create one that matches your IT environment. As a result, you can better maintain operational efficiency in the worst-case scenario.
5. Network Management
Network management services monitor, maintain, and optimize the organization’s network. The service covers routers, switches, firewalls, wireless access points, and internet connections. Providers troubleshoot issues, manage device updates, and monitor traffic to support reliable network performance.
Some providers will also assist with structured cabling design. That means that you can enjoy an efficient, well-designed network that experiences minimal downtime. These types of MSPs can also help you choose the proper network infrastructure for your needs.
Here are some examples.
| Type of Cabling | Ideal Use Case |
| CAT5e | Small offices with basic data needs of up to 1 Gbps |
| CAT6 | Modern office networks that need up to 10 Gbps over short distances |
| CAT6A | High-performance networks, reduced crosstalk, 10 Gbps up to 100 meters |
| CAT7 | Data centers, environments with high EMI, any case when you need 10 Gbps with shielding |
| CAT8 | Data centers with ultra-high-speed requirements or environments that need support for 25-40 Gbps over short runs |
| Multimode Fiber (OM3/OM4) | High-speed backbone connections within buildings, 10-100 Gbps over moderate distances |
| Singlemode Fiber | Long-distance connections between buildings or campuses, and support for 1 Gbps and higher over kilometres |
| Coaxial Cable | Cable internet connections, older CCTV systems |
6. Software & Application Management
Application management services focus on the deployment, maintenance, and optimization of a business’s critical software applications. This includes managing licenses, performing updates and patches, ensuring compatibility, troubleshooting application errors, and providing user support services.
As a result, you’ll keep your software secure, compatible, and running efficiently. This service also reduces disruptions caused by software problems and frees internal teams to focus on core operations.
7. Asset Management
Managed asset management services help businesses track and manage their IT hardware and software. Providers assist with equipment selection, purchasing, inventory tracking, license management, and secure disposal of outdated assets.
This service helps businesses optimize costs, maintain accurate IT inventory, and improve compliance with licensing requirements. It also supports better planning and budgeting for future technology investments.
8. Managed VoIP Services
Managed VoIP services provide businesses with cloud-based phone systems. The provider manages setup, call quality, integrations with business tools, security, and ongoing support.
This provides businesses with flexible, scalable communication solutions that eliminate the capital costs associated with traditional phone systems. It also supports remote work and integrates easily with unified communication platforms.
| Here’s What Else You Need to Know About Managed IT Services |
How to Choose The Right Types of Managed Services For Your Needs
1. Define Your Business Priorities
Start by identifying your most important business objectives. Involve department heads, team leads, and decision-makers when assessing needs. Ask about their pain points, goals, and expectations. IT decisions impact the entire business, so input from across departments provides valuable context.
Once you understand your priorities, it becomes easier to see which areas of IT need the most support. Your goals will guide which managed services will add the most value.
2. Identify Internal Gaps
Identify weaknesses such as outdated equipment, inconsistent support, recurring technical issues, or lack of internal expertise. Ask team members where they experience delays or frequent problems. 52% of businesses have IT skill gaps, and the right managed services can help you fill them.
Look at both technical performance and internal processes. Gaps in support, slow response times, or security blind spots can point to services that should be outsourced or improved.
3. Pinpoint Your Biggest Risks
Review your business risks related to data loss, downtime, compliance, and unauthorized access. Consider which areas would have the most significant impact if disrupted. For example, an organization with sensitive client data may need stronger identity controls, while a manufacturer may prioritize uptime.
Choose managed services that help reduce the most critical risks in your environment. This step should directly connect to your business continuity and risk tolerance.
4. Evaluate Scalability Needs
Think about your plans for growth, expansion, or workforce changes. Will your IT support model still be effective if your team doubles in size or you add new locations? Consider seasonal shifts, new product lines, or digital transformations that increase demand.
5. Prioritize User Experience
Ask how your staff interacts with technology each day. Look for pain points, such as long wait times for help, recurring login issues, or slow file access. These issues may not be evident in technical reports, but they have a significant impact on productivity.
Choose services that address those daily frustrations. A better user experience improves morale and keeps teams focused on their work.
6. Set a Realistic Budget
While cost-effectiveness shouldn’t be the only deciding factor when you choose an MSP, it does still matter. Determine what your business can spend on managed services—factor in both your current IT costs and the potential impact of continued inefficiencies. Don’t cut essential services, but also don’t overpay for services you won’t use.
| Discover What One of California’s Leading MSPs Has to Offer |
Choose an MSP Who Can Provide a Range of Managed Services
Another effective way to gain access to all of the IT services you need without breaking your budget is to choose a unified contract that covers many types of IT services. This way, you can get the help you need with one subscription fee instead of several.
FTI Services can be that provider for you. Our team is well-versed in providing proactive IT support, cybersecurity, cloud services, and a range of additional services. All you need to do is tell us what you want to accomplish, and we’ll find a way to make it happen.
Reach out today to get started.