Feedback

Live Client Feedback

As we receive feedback from our clients it is posted here without any modification; good, bad, or ugly. If we can't be honest about what our existing clients are saying about us, how would we ever be able to convince you to trust us with your business?

Satisfaction
Courteous
Knowledgeable
  • Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes.
  • Please add any additional comments regarding the service you received.
    • No Answer.
Jason E., Aug. 7, 2020
  • Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Chris Dolin was responsible for implementing a complex new anti-spam system, Mimecast, that none of us, including FTI, were familiar with. Chris did a great initial implementation and very calmly and courteously dealt with the inevitable bumps. Great implementation.
  • Please add any additional comments regarding the service you received.
    • No Answer.
Rick C., Aug. 7, 2020
  • Overall, how satisfied are you with the service provided?
    • Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes.
  • Please add any additional comments regarding the service you received.
    • No Answer.
Danilo I., Aug. 6, 2020
  • Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Very friendly!
  • Please add any additional comments regarding the service you received.
    • No Answer.
David H., Aug. 5, 2020