Support Philosophy

At FTI Services, we believe our approach is different and we’re proud of the values that uphold our business IT support services. Below are some principles that help define our company philosophy – all of them very good reasons to choose IT support from FTI Services.

Trusted By

Our Partners

Hear What Our Clients Say About Our IT Support

Our company has used FTI Services for many years. They have provided high-quality, knowledgeable and timely support for all of our IT needs. The team at FTI have all been great to work with, and I feel our company is in good hands. I'd highly recommend them to anyone looking for help at any level with their IT needs.

We’ve been working with FTI for several years, and they have consistently provided outstanding IT support and service. Whether it’s troubleshooting issues, managing our network, or guiding us through upgrades, their team is knowledgeable and responsive. They have become a trusted partner to our business and we couldn’t be happier with the level of support we receive.

I've partnered with FTI Services for several years across multiple businesses, and I can confidently say their team is outstanding. Their customer service is top-tier — always responsive, helpful, and proactive. What sets FTI apart is how they work in true partnership with us, consistently keeping our best interests in mind as they help build and scale our IT infrastructure. Their reliability and expertise have made a meaningful difference in how we operate. Highly recommend FTI to any business looking for a trustworthy, strategic IT partner.

Great company and even better people. Always available to help solve problems or figure out solutions for our technical and IT issues. Recently helped us with NIST 800-171. If you are looking to outsource some IT work or look for more in-depth solutions FTI is the provider. Also enjoy that they are local and willing to come in and meet in person whenever we need it.

Exceptional service and support - We've had the pleasure of working with FTI for years now, and I can confidently say they’ve exceeded all expectations. From the very beginning, their team demonstrated professionalism, deep technical expertise, and a true commitment to customer satisfaction.
Whether it was troubleshooting complex issues, improving our network security, or helping with day-to-day IT support, FTI was always responsive, efficient, and proactive. Their solutions are both smart and scalable, and they’ve helped streamline our operations significantly.
It’s rare to find a team that combines technical skill with such great communication and follow-through. I highly recommend FTI to any business looking for reliable and forward-thinking IT support.

"Our company has used FTI Services for many years. They have provided high-quality, knowledgeable and timely support for all of our IT needs. The team at FTI have all been great to work with, and I feel our company is in good hands. I'd highly recommend them to anyone looking for help at any level with their IT needs.”

“FTI has helped us with some critical IT infrastructure improvements including fixing our domain and implementing Exchange. While we do not have an ongoing support agreement with them they have continued to be very responsive whenever we need some as-needed support (billed as time and materials). I am planning on involving them more and getting an ongoing support agreement as they have instilled nothing but confidence with the work they've done so far.”

“We've been using FTI as our outsourced IT vendor for our 250,000sf automated food processing business for nearly 5 years and they've been top-notch from Day 1. Responsive, proactive, skilled, resourceful, transparent, and reasonably priced. They provide on-call support by phone (including remote-ins to troubleshoot) and site visits as needed. All their team members are knowledgeable, courteous, and efficient. We're glad to support a local business and can't imagine going with any other.”

"We’ve been working with FTI for several years, and they have consistently provided outstanding IT support and service. Whether it’s troubleshooting issues, managing our network, or guiding us through upgrades, their team is knowledgeable and responsive. They have become a trusted partner to our business and we couldn’t be happier with the level of support we receive..”

“We've been working with FTI since 2017. The team is knowledgeable, friendly and has helped us both with projects and emergencies. What I appreciate the most is their ability to listen and collaborate to meet our needs. Thanks to the entire FTI team!.”

“The best cabling in the area by far!Go anywhere else,your wasting your money.Such nice people too!The good feeling deal.”

Certifications of Excellence for our IT Services

What Makes Our IT Support Different

Support made to measure

A tailor knows that every client is unique and at FTI Services, we subscribe to the same philosophy. Your dedicated account manager will ensure FTI understands the specific needs of your business and design a support package around them.

We speak plain English

FTI Services is a jargon-free zone. Our engineers and account managers speak plain English because we want to converse rather than confuse. With FTI Services managing your network, you’ll feel a part of the key decisions that affect your business.

We include 24/7 monitoring as standard

We include a 24/7 server and network monitoring service as standard with every support agreement because this ensures we deliver the highest possible service levels. We’ll be fixing problems before you even knew they were there.

We're committed to best practices

FTI Services has established strong working relationships with the largest IT vendors and manufacturers. We have many Gold and Platinum level partnerships to our name, as well numerous business awards, and we are fully committed to industry best practice.

First call resolution

FTI is striving for that 100% of the time and almost gets there (the actual number is 93%). How does FTI achieve this? There are a variety of reasons for this success rate but the most important factors include:

All support engineers have five years or more IT support experience.
FTI’s engineers are rewarded based on metrics that matter to our clients, not on metrics that matter to FTI.
Regular technical trainings on products, services, and our clients themselves. That’s right- FTI holds entire training sessions dedicated to a client’s specific environment.
Documentation, documentation, documentation. Documenting your environment and keeping it up to date is one of our top priorities.

Case Studies

FTI Services Restores Coastal Accounting’s IT After a Ransomware Attack

Coastal Accounting was hit by ransomware that encrypted critical data and disrupted operations firm-wide. FTI Services stopped the attack, removed the malware, and restored 100% of data from secure offsite backups within 72 hours.

FTI Services Cuts Downtime by 40% for Bloom & Grow Garden Supply

Bloom & Grow faced frequent outages, rising security risks, and mounting IT costs. FTI Services replaced break-fix support with proactive managed services by adding 24/7 monitoring, stronger security controls, and reliable backups. Within 3 months, downtime dropped by 40%, and costs fell by 15%.

FTI Services Guides Precision Dynamics to CMMC Level 2 Compliance

Precision Dynamics needed CMMC Level 2 certification to keep Department of Defense contracts. FTI Services ran a full readiness program, fixing gaps in network segmentation, access controls, encryption, and monitoring while preparing complete audit documentation.