Count on a team of reliable support professionals to provide the answers you need whenever you need them.
Why choose FTI Services for IT support?
Count on a team of reliable support professionals to provide the answers you need whenever you need them.
Why choose FTI Services for IT support?
FTI Services
Hardware and software issues impact operations differently, yet both disrupt productivity. Since 43% of network failures come from power outages, effective hardware support is crucial to maintaining system availability.
FTI Services addresses both hardware and software challenges. Our team supports a wide range of devices and software products to ensure you have consistent assistance.
By covering all aspects of your infrastructure, we reduce downtime and help you focus on growth.
Some issues need hands-on attention. Remote support isn’t always enough in these cases, making on-site expertise essential for a swift and thorough resolution.
FTI Services provides on-site support for when these issues arise. Our technicians can come directly to your office, addressing complex hardware problems, software installations, and configurations that require an in-person approach.
This hands-on service gives you responsive support exactly when and where you need it.
Multiple contacts for each IT issue slow response times and create confusion. Consistent, dedicated support simplifies this process, helping you get quicker, more accurate solutions for ongoing concerns.
FTI Services assigns each client a dedicated support representative. This point-of-contact understands your IT setup, past issues, and preferred solutions, so you’ll get faster responses and continuity in support.
You’ll get the personalized attention needed to streamline every interaction.
Network problems can disrupt operations anytime, risking productivity and security. Having access to 24/7 network support ensures that any issue can be quickly resolved, regardless of when it occurs.
FTI Services provides round-the-clock monitoring and support for your networks. We detect and address issues in real-time, reducing risks and preventing disruptions.
With continuous oversight, we handle potential issues before they impact your business.
Microsoft 365 offers powerful tools, but it requires the right setup to integrate with your existing systems. Without it, you risk underusing these resources and slowing down productivity.
FTI Services supports seamless Microsoft 365 implementation for your business. We help you customize each product to fit your needs, so your tools integrate smoothly and maximize productivity.
If you’re already using Microsoft 365, we also offer optimization services to boost performance.
When dealing with IT issues, working with technicians who understand your unique business needs can make all the difference.
Many Santa Clarita businesses face specific regulatory and market conditions, and outside providers may overlook these factors.
FTI Services offers California-based IT support specialists who understand the Southern California business landscape. Our local team provides solutions that fit seamlessly with your operational environment.
Experience IT support that’s efficient and relevant to your region. Partner with experts who truly understand and prioritize your business needs.
IT challenges don’t wait for regular business hours. In fact, 81% of cyber attacks occur outside typical work times. When support is limited to a 9-5 schedule, your business faces increased risks.
FTI Services provides 24/7 IT support to ensure your business has reliable coverage at any time.
Whether your employees work in shifts or across time zones, we’re here to assist, monitor, and secure your systems around the clock.
With us, you’ll have IT experts ready to address issues whenever they arise, reducing risks and preventing disruptions.
Frequent IT tickets disrupt productivity and can indicate underlying system issues. Every ticket reflects a problem that’s already affecting your operations, leading to downtime and frustration for your team.
Over time, these interruptions can hold back business growth.
FTI Services proactively monitors your systems to resolve issues before they impact your workflow. By managing potential problems early, we help reduce the number of support requests you need to make.
As a result, your team will stay more focused on their work.
IT support covers a wide range of technical needs, including system maintenance, network security, and infrastructure management.
An IT helpdesk handles immediate user issues and focuses on troubleshooting through a ticketing system.
IT support manages IT strategy and makes improvements, while the helpdesk addresses specific, often one-time, user problems directly and efficiently.
Using both an IT helpdesk and an IT support team provides comprehensive coverage for all technical needs.
The helpdesk quickly resolves everyday user issues, improving productivity by addressing immediate concerns. Meanwhile, the IT support team manages broader responsibilities, such as system upgrades, network security, and strategic IT planning.
Together, they create a balanced approach that addresses both short-term and long-term technical requirements effectively.
FTI Services is a B2B IT support company. Therefore, we generally don’t provide support for personal devices.
The one exception is for BYOD devices that are connected to a current client’s IT network. In these cases, providing support for those devices is part of our goal of helping businesses increase their IT efficiency.
FTI Services can provide support for either Microsoft or Apple devices.
That makes us a great choice for Apple-forward businesses and organizations that use a mix of operating systems in their network. We understand that such businesses have limited options, and we want to be one of them.
Our support also extends to both Android and iOS mobile devices.
FTI Services only offers support to our current clients. If you're a current client in need of assistance, call (800) 247-6937 or submit a support ticket through our customer portal.
If you’re not yet a client, please reach out to discuss how we can support your needs.
Once you’ve completed our onboarding process, our team will be available to assist you.
Put a stop to common problems by asking our team for strategic advice.