Exploring the Major Differences Between Break-Fix and Managed IT Services

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In the ever-evolving world of business, managing your IT systems efficiently can often feel like navigating through a labyrinth.

Did you know that according to a study by Gartner, global IT spending was projected to total $4.6 trillion in 2023? That’s a significant chunk of your company’s budget dedicated to maintaining an increasingly complex IT infrastructure. As the technology sector continues to innovate at breakneck speed, the need for robust, reliable, and proactive IT support has never been more apparent.

“In this digital era, your choice between break-fix and managed IT services isn’t just a decision—it’s a strategic pivot.” ~ Jason Cary, VP of Sales at FTI Services

In this blog, we will dive into the topic of “break-fix vs managed IT services,” offering a comprehensive comparison to help you make an informed decision for your business.


Understanding Break-Fix IT Service

When something breaks, you fix it—simple as that, right?

The break-fix model operates precisely on this principle. Here, the IT service provider steps in to solve problems as they occur, billing you for the work done. While this might seem straightforward, the ‘react when a problem arises’ approach might not always be the best for your business.

Unforeseen IT disasters can lead to costly repairs, not to mention the impact of downtime on productivity.


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Decoding Managed IT Services

On the other hand, managed IT services provide a proactive approach. Instead of waiting for a problem to occur, managed services maintain, monitor, and anticipate potential IT issues.

Managed IT services work on a subscription model, offering continuous support for a regular fee. The advantage? You can budget your IT costs more effectively and avoid costly downtime. As per a survey by CompTIA, businesses using managed IT services have reduced their annual IT costs by 25% to 50%.


Break-Fix vs Managed IT Services: The Core Differences

In terms of service approach, break-fix is reactive while managed IT services are proactive. For cost structure, break-fix operates on a pay-per-use basis, while managed IT services work on a subscription model. As for the client relationship, break-fix is largely transactional, while managed IT services foster a partnership approach.


Managed IT Services vs Break-Fix: Which is Suitable for Your Business?

The choice between managed IT services and break-fix largely depends on your business size, budget, in-house IT capabilities, growth plans, and industry requirements.

A break-fix model might seem cost-effective for small businesses with minimal IT requirements. However, as your business scales, the cost and complexities of managing your IT infrastructure may skyrocket. Hence, a managed IT service could be more sustainable, offering peace of mind and strategic IT planning.


Become your company’s resident managed IT services subject-matter expert with these expert resources:


How to Transition from Break-Fix to Managed IT Services

Making the transition from a break-fix to a managed IT service model need not be daunting. Begin by identifying your IT needs and finding a reliable service provider. Gradually phase in managed services, starting with your most critical IT functions. Monitor the transition process and fine-tune it as needed.

Comparison Table: Break-Fix vs Managed IT Services

Break-Fix IT Services Managed IT Services
Approach Reactive Proactive
Cost Structure Pay-per-use Subscription-based
Client Relationship Transactional Partnership


Break-Fix vs Managed IT Services


Consider Choosing FTI Services as Your IT Partner

When it comes to managed IT services, FTI Services stands out with a track record of excellent customer service and successful IT management. We invite you to connect with us and explore how FTI Services could be your next IT partner.

Check out our various locations for managed IT services all over the great state of California:

Reach out to us today for a free consultation and we can diagnose your specific IT needs together.