• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Original technician was Thomas LaGrange and he reached out to me within a couple of hours of placing ticket, but I was unavailable at the time and he left a phone message for me to get back to him. Second technician Justin R was really courteous and helpful.
  • Please add any additional comments regarding the service you received.
    • I was unavailable when original tech called me (Thomas) and then I was out of office for a day and tech left me an email asking me to contact him upon my return. Upon my return I attempted to call the original tech back but he was unavailable so FTI support connected me with second tech (Justin). I was pleased with how both how the original tech tried to contact me and with assistance the second tech provided.

Claudia R., Mar. 25, 2022