• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. The issue was escalated. Jacob was patient, resourceful and determined to find the root cause of the issue. He successfully fixed the problem and has saved me considerable time going forward. Thank you Jacob!
  • Please add any additional comments regarding the service you received.
    • Appreciate the communication and diligence.
Rosalia P., Dec. 9, 2021