- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. Justin is one of the most helpful technicians I've worked with for quite some time. From our first call - he's actively listening to ensure things don't fall through the cracks, followed by a recap to confirm his understanding of the issue at hand, then explained multiple solutions and possible outcomes. These customer success traits that cannot be taught which ultimately lead to a great experience overall. Thank you for all the help!
- Please add any additional comments regarding the service you received.
Christian H., Oct. 8, 2021
