Tamara C., May 15, 2021
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. Alex, on a SATURDAY, called within 15-20 minutes of my submittal. He identified the issue (which was more system wide, I just experienced it first), made the corrections and then confirmed I was up and running. Thank you, thank you, thank you!!!!
- Please add any additional comments regarding the service you received.