• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Alex, on a SATURDAY, called within 15-20 minutes of my submittal. He identified the issue (which was more system wide, I just experienced it first), made the corrections and then confirmed I was up and running. Thank you, thank you, thank you!!!!
  • Please add any additional comments regarding the service you received.
    • No answer.
Tamara C., May 15, 2021