Rick C., Apr. 30, 2021
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue required multiple call backs.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Please add any additional comments regarding the service you received.
This task seemed like something simple to pass off, but apparently turned into a nightmare. I've never been happier that I relied on FTI to get it right. Installing a backup agent into an upgraded server required a VM volume to be resized and I got to read about it later.