Rick C., Nov. 10, 2020
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than four hours.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. We spent over an hour digging through event logs attempting to find the cause of a problem. This can be an exhausting process. Mike P. always keeps a positive attitude and is a pleasure to work with.
- Please add any additional comments regarding the service you received.