Rick C., Nov. 3, 2020
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Please add any additional comments regarding the service you received.
- This was a case of technical "whack a mole". An unrelated fault resulted from a firmware upgrade, while a rule change speciously appeared the obvious culprit. Working out that the obvious problem is not the actual problem is often quite difficult and FTI worked that out in short order.