• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes.
  • Please add any additional comments regarding the service you received.
    • This was a case of technical "whack a mole". An unrelated fault resulted from a firmware upgrade, while a rule change speciously appeared the obvious culprit. Working out that the obvious problem is not the actual problem is often quite difficult and FTI worked that out in short order.
Rick C., Nov. 3, 2020