Joseph R., Oct. 2, 2020
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was required multiple call backs.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. Tim did a great job with resolving our problem. The issue was complex in that it required the cooperation of a third party software company to work with us. He setup & coordinated the resolution with little to no interference in my day. Great job! Thank you Tim & FTI!
- Please add any additional comments regarding the service you received.