• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Tim did a great job with resolving our problem. The issue was complex in that it required the cooperation of a third party software company to work with us. He setup & coordinated the resolution with little to no interference in my day. Great job! Thank you Tim & FTI!
  • Please add any additional comments regarding the service you received.
    • No Answer.
Joseph R., Oct. 2, 2020