• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Zander is amazing! He was able to detect quickly that the email I forwarded to FTI as spam and block it from doing harm. This looked like an internal survey or something we would be interested in because of programs [our company] offers. It also had W5 in the subject line which to me at first glance looked like WS [for one of our internal teams]. Whoever emailed this has some background on our company. Email protection plus! Thank you so much.
  • Please add any additional comments regarding the service you received.
    • I just want to say how responsive FTI is for me. And between FTI and our [internal resources], I have been trained well to watch for potential spam and phishing emails. I appreciate all that I have learned.
Nancy M., Sep. 22, 2020