Rick C., Aug. 7, 2020
- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue required multiple call backs.
- Did you feel that the technician was knowledgeable?
- Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. Chris Dolin was responsible for implementing a complex new anti-spam system, Mimecast, that none of us, including FTI, were familiar with. Chris did a great initial implementation and very calmly and courteously dealt with the inevitable bumps. Great implementation.
- Please add any additional comments regarding the service you received.