• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Chris Dolin was responsible for implementing a complex new anti-spam system, Mimecast, that none of us, including FTI, were familiar with. Chris did a great initial implementation and very calmly and courteously dealt with the inevitable bumps. Great implementation.
  • Please add any additional comments regarding the service you received.
    • No Answer.
Rick C., Aug. 7, 2020