• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than four hours.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes.
  • Please add any additional comments regarding the service you received.
    • We have a new email security suite and some important attachments were being blocked. Zander was able to resolve the issue quickly, in the best way possible, and our customer did not need to resend their problem reports. Works well under pressure.
Rick C., Jul. 17, 2020