• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than four hours.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Alex personally explained the issues clearly and succinctly.
  • Please add any additional comments regarding the service you received.
    • FTI was able to identify what was wrong, why it could not be remedied, and what our options for work-arounds were on the first weekend of Corona vacation.
Rick C., Mar. 21, 2020