• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than four hours.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. Shawn was great. Spent time to understand the source of the scanner problem that has plagued all users periodically for some time, then implemented an effective solution.
  • Please add any additional comments regarding the service you received.
    • No Answer.
Mike R., Feb. 12, 2020