- Overall, how satisfied are you with the service provided?
- Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than four hours.
- Did you feel that the technician was knowledgeable?
- Agree on a scale of "Strongly Disagree" to "Strongly Agree".
- Was the technician you worked with courteous and respectful?
- Yes. Teoni was great - patient, methodical, willing to laugh at my lame jokes. The problem required a bit of digging and research on her part, and she made it all work and solved problems I'd been having for a long time.
- Please add any additional comments regarding the service you received.
Tom L., Sep. 30, 2019