• Overall, how satisfied are you with the service provided?
    • Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. I have always appreciated how non-judgemental and friendly the technicians are when  I call.
  • Please add any additional comments regarding the service you received.
    • The reason it has taken multiple calls is that there is nothing to resolve once I log back into the remote desktop.
Carmen R., Sep. 13, 2019