• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. I like to warn FTI before adding significant packages to our servers. In this case Tim at FTI responded with purchasing options I was unaware of!
  • Please add any additional comments regarding the service you received.
    • No Answer.
Rick C., May 8, 2019