• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue was resolved the same day.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes. The job was an all day testing effort where Mike B. helped us optimize our network. Mike kept me in the loop about the testing all day and coordinated with me as issues arose. Also a big shout out to Neysa for always helping me with scheduling and keeping me informed of the latest changes, if they do occur. Thank you to the entire FTI team!
  • Please add any additional comments regarding the service you received.
    • No Answer.
Kristof I., May 2, 2019