• Overall, how satisfied are you with the service provided?
    • Very Satisfied on a scale of "Very Unsatisfied" to "Very Satisfied".
  • Did your issue get resolved in a timely manner?
    • My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    • Strongly Agree on a scale of "Strongly Disagree" to "Strongly Agree".
  • Was the technician you worked with courteous and respectful?
    • Yes.
  • Please add any additional comments regarding the service you received.
    • My server room started smelling like a sewer. FTI was able to identify this as a UPS issue. I did not want to handle the leaking sulfuric acid, and was very pleased that FTI would handle the problem for me.
Rick C., Apr. 25, 2019