• Overall, how satisfied are you with the service provided?
    1. 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes. FTI was great. This issue was with our vendor and they gave me the run around. FTI helped so much.
  • Optionally, add any additional comments regarding the service you received?

    1. There should be an outstanding box to check. Thank you team FTI!
Nancy M., Mar. 25, 2019