• Overall, how satisfied are you with the service provided?
  1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
• Did your issue get resolved in a timely manner?
  1. My issue was resolved in less than four hours.
• Did you feel that the technician was knowledgeable?
  1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
• Was the technician you worked with courteous and respectful?
  1. Yes.
• Optionally, add any additional comments regarding the service you received?
  
  1. This was a case of a virus getting loose in our corporation (through no fault of FTI!) We were able to contain it, but it was really nice to have FTI as a backup and to bounce questions off of.

Rick C., Nov. 14, 2018