• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved the next day.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes.
  • Optionally, add any additional comments regarding the service you received?

    1. My sincere thanks for Andrew and Shawn and the team for the excellent support with my 2 Factor Authentication issue. We have an extremely important week coming up and having my computer working today (Sunday) was critical. Andrew - you never wavered. Your dedication and patience is wonderful - thank you!!!!!
Tammy C., Sep 23, 2018