• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than four hours.
  • Did you feel that the technician was knowledgeable?
    1. 99 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes. Excellent professional who is ahead of the problems that I may encounter, and not only that: he tries to prevent you. Highly Commendable!
  • Optionally, add any additional comments regarding the service you received?
    1. One of the best Help Support that I have ever had. Not only he resolve the issues but took the initiative to discuss with the CIO a policy of the company regarding hard drive encryption which will be precluding me from having higher levels of cyber security.

Alberto G., Aug. 22, 2017