• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    1. 89 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes.
  • Optionally, add any additional comments regarding the service you received?
    1. The issue took several days to solve primarily because of my availability, only once did he need to go and do some research off line.

Ken T., Jun. 5, 2018