• Overall, how satisfied are you with the service provided?
  1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
• Did your issue get resolved in a timely manner?
  1. My issue was resolved in less than one hour.
• Did you feel that the technician was knowledgeable?
  1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
• Was the technician you worked with courteous and respectful?
  1. Yes. Marlon was fabulous. He responded quickly and took great care of resolving and troubleshooting my issues.
• Optionally, add any additional comments regarding the service you received?

  1. Thank you, great job!

Nancy M., May 1, 2018