Carmen L., May 1, 2018
- Overall, how satisfied are you with the service provided?
- 98 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Yes. ALWAYS, it is a pleasure to work with an FTI tech. They are very knowledgeable and helpful... I may ask dumb questions but they are always patient, kind and understanding (and don't make me feel like an idiot). Thank you very much!
- Optionally, add any additional comments regarding the service you received?
Great service, always appreciated. Thank you.