• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes.
  • Optionally, add any additional comments regarding the service you received?
    1. I appreciate the attention to detail your technician had, and the assistance determining the conflicting AD entries vs. Safeguard. I had assumed the initial user info I received was correct, but he noticed a nearly identically named entry, tested it, and found it was the correct one.

Paul J., Apr. 5, 2018