• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes. The time it took to resolve my issue was due to my being out of office, not getting back with you all. Response time was always very timely on your end.
  • Optionally, add any additional comments regarding the service you received?
    1. Thank you for being persistent in resolving my issue and being willing to work around my schedule.

Casey S., Mar. 26, 2018