• Overall, how satisfied are you with the service provided?
  1. 80 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
• Did your issue get resolved in a timely manner?
  1. My issue required multiple call backs.
• Did you feel that the technician was knowledgeable?
  1. 79 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
• Was the technician you worked with courteous and respectful?
  1. Yes
• Optionally, add any additional comments regarding the service you received?

  1. Although it took a while to resolve my issues, it was in part due to out-of office time.

Ashley D., Mar. 7, 2018