• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. This was about the server 2016 feature of automatically rebooting if you allow any form of automatic updates from Microsoft. Since FTI manages that with their own agent, I can safely disable the annoying mechanism without concern!

Rick C., Dec. 1, 2017