• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue required multiple call backs.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. This was a network fail-over system to allow us to continue working when our main ISP broke down Limited vendors in the area means the backup had to happen over WIFI. Mike (Malone) from FTI handled wrestling with Verizon (who had failed to do about half of what they promised), and installed the system. It worked on the first test exceeding expectations.

Rick C., Nov. 10, 2017