• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. Mike (Powell) is wonderful to work with. He is knowledgeable and proficient. When Mike gets assigned to one of our tickets, I know that he will resolve it in a timely manner.

Martha E., Nov. 9, 2017