Rick C., Oct. 24, 2017
- Overall, how satisfied are you with the service provided?
- 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than four hours.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Optionally, add any additional comments regarding the service you received?
This is one of those situations where we are really glad to have FTI backing us up. There was a complicated interaction between our virtual machine manager and our UPS. Matt cleared up the initial server-down problem before business hours and then researched the cause of the problem so that it doesn't repeat.