Tim H., Oct. 20, 2017
- Overall, how satisfied are you with the service provided?
- 99 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than one hour.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Yes - Matt is awesome and deserves a raise. You want him on your team as he knows what he is doing and always helps the customer!
- Optionally, add any additional comments regarding the service you received?
Matt consistently helps us find the most expedited solution to issues and is confident in his work which is highly reassuring.