Rick C., Sept. 20, 2017
- Overall, how satisfied are you with the service provided?
- 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved the next day.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Yes
- Optionally, add any additional comments regarding the service you received?
Steven found out how to lower the rate at which annoying messages were arriving from our UPS. I thought I had searched everywhere. Steven found it buried in a 3rd sub-menu of a seemingly unrelated category of settings. THANK YOU!