• Overall, how satisfied are you with the service provided?
  1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
• Did your issue get resolved in a timely manner?
  1. My issue was resolved the next day.
• Did you feel that the technician was knowledgeable?
  1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
• Was the technician you worked with courteous and respectful?
  1. Yes
• Optionally, add any additional comments regarding the service you received?

  1. Steven found out how to lower the rate at which annoying messages were arriving from our UPS. I thought I had searched everywhere. Steven found it buried in a 3rd sub-menu of a seemingly unrelated category of settings. THANK YOU!

Rick C., Sept. 20, 2017