• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved the following business day.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes - Cudos to FTI. You guys always come through. Thanks especially to Shawn Henn.
  • Optionally, add any additional comments regarding the service you received?
    1. I greatly appreciate Shawn's white-board explanation of the iSCSI VM port issue.

Tim M., Jan 23, 2017