• Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes - Justin was patient and friendly (espically for a Monday morning)
  • Optionally, add any additional comments regarding the service you received?
    1. I just wanted to say that all my interactions with FTI employees have been very positive. You have a great group of people working a sometimes thankless job. Keep up the great work!

Ben K., Jan 16, 2017