Rick C. , December 21, 2016
- Overall, how satisfied are you with the service provided?
- 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved the next day.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Optionally, add any additional comments regarding the service you received?
My request was sent very late in the day and handled early the next morning. It involved multiple services offering to renew our SSL certificates, which can be a mess if it is handled incorrectly. The timely handling of this request was very important and was managed superbly.