Rick C. , November, 30 2016
- Overall, how satisfied are you with the service provided?
- 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than four hours.
- Did you feel that the technician was knowledgeable?
- 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Optionally, add any additional comments regarding the service you received?
A significant amount of the time spent on this case involved Matt explaining the backup technology to me. If I had just let him do his job it could have been completed much more quickly. I appreciate the explanation and knowing that our systems are being taken care of.