• Overall, how satisfied are you with the service provided?
    1. 90 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  • Did your issue get resolved in a timely manner?
    1. My issue was resolved the same day.
  • Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  • Was the technician you worked with courteous and respectful?
    1. Yes
  • Optionally, add any additional comments regarding the service you received?
    1. I understand there are Technicians helping other customers. At times, it is difficult to connect and you end up playing phone tag/email tag.

Brenda G. , November 15, 2016