1. Overall, how satisfied are you with the service provided?
    1. 39 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes - I did not feel the operator had the same kindness, felt frustrated after getting off the phone with Ben.
  5. Optionally, add any additional comments regarding the service you received?
    1. Anthony turned my experience around, I will be asking for him by name if I have any other FTI needs.
Erin P., July 13, 2016