1. Overall, how satisfied are you with the service provided?
    1. 83 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved the same day.
  3. Did you feel that the technician was knowledgeable?
    1. 93 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received?
    1. The service was good but a bit slow.  The issue I had was very simple to fix (resetting password) yet it took more than 4 hours from when I made the service call to when I received the assistance I needed.
Luis R., June 30, 2016