- Overall, how satisfied are you with the service provided?
- 98 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
- Did your issue get resolved in a timely manner?
- My issue was resolved in less than four hours.
- Did you feel that the technician was knowledgeable?
- 97 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
- Was the technician you worked with courteous and respectful?
- Yes. - Courteous even when I did not hear him ask me a question...and he waited 🙂
- Optionally, add any additional comments regarding the service you received?
- Great service, back to working off 2 screens instead of limping by on only one. Thank you.
Denise Y., June 14, 2016