1. Overall, how satisfied are you with the service provided?
    1. 98 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than four hours.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes.
  5. Optionally, add any additional comments regarding the service you received?
    1. Always receive exceptional (and patient 🙂 ) service. I appreciate that none of the techs ever seem "irritated" when they very well may have the right to be so...we are tech DUMMIES so their patience and help is greatly appreciated.
Jessica J., June 1, 2016