1. Overall, how satisfied are you with the service provided?
    1. 100 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved in less than one hour.
  3. Did you feel that the technician was knowledgeable?
    1. 100 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes - Matt was so calm and helpful. He called within minutes of my request.
  5. Optionally, add any additional comments regarding the service you received?
    1. On a Friday before the Memorial Day holiday, Matt called me immediately in response to my service ticket and he also emailed me as I was away from my desk when he called. He obviously had more concern than I did which was fantastic. He restored my ability to archive Outlook emails. Resolved the problem so quickly and confidently. Thank you Matt.
Nancy M., May 31, 2016