1. Overall, how satisfied are you with the service provided?
    1. 97 on a scale of "Not Satisfied" (0) to "Very Satisfied" (100).
  2. Did your issue get resolved in a timely manner?
    1. My issue was resolved the next day.
  3. Did you feel that the technician was knowledgeable?
    1. 97 on a scale of "Not Knowledgeable" (0) to "Very Knowledgeable" (100).
  4. Was the technician you worked with courteous and respectful?
    1. Yes
  5. Optionally, add any additional comments regarding the service you received:
    1. FTI Services provides excellent support for SP2013. Very responsive. Some issues require multiple incremental steps over time, not through any lack of knowledge or effort on his part, but because of the complexity of the environment or issue. .
Tom B., May 18th, 2016